Recruitment² » Live Jobs » Vacancy

Customer Services, Operations and Social Media Executive

The candidate will primarily be responsible for responding to and resolving customer queries. In addition, they will identify key trends in consumer demand and will have the opportunity to identify and test ways of improvingcustomer experience. A candidate will value the importance of linking our PR and Marketing efforts to the responsiveness of customer service, for example handling sudden interest from particular customer groups.

The executive will also be responsible for managing Funding Circle’s social media accounts, planning social media campaigns with the marketing team and then executing those campaigns.

There will be the opportunity for a bright candidate to grow into the role, taking on increasing responsibility for the customer service function and assisting our Marketing and PR team in expanding the Funding Circle user base. This is an excellent opportunity for someone to be part of an organisation early on and to help shape and mould its offering to and perception by customers.

This position would appeal to someone who wants to learn quickly, in a fast paced environment from a high calibre, young and dynamic management team with extensive experience of coaching and mentoring.

EXPERIENCE AND QUALIFICATIONS

• 2:1 preferable
• 1 - 2 years experience in a customer services environment advantageous
• Some experience in explaining complex products and services to consumers, ideally with some financial and commercial awareness

CAPABILITIES

• Excellent communication skills, both on the telephone and in writing
• Ability to “think outside the box” and suggest changes to processes in order to improve efficiency and impact
• Ability to learn from others and work in a small team environment as well as independently
• Ability to manage time effectively and capable at multi-tasking
• Good analytical skills for identifying patterns and trends
• Competent with word processing and spreadsheets

PERSONAL ATTRIBUTES

• Enthusiastic and passionate about customer service with a “can do” attitude
• Proactive and entrepreneurial
• Strong at developing personal relationships
• A flexible attitude to working hours

REMUNERATION PACKAGE

• Salary package of £18 - 20k initially, to rise in 2011 based on performance
• Stock options available based on performance
• 23 days holiday