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Client Services Analyst

Location: London, UK with travel

Our client is a global retail insights and consulting business that works with clients to transform the behaviour of consumers, shoppers and retailers. The company solves client issues from tactical to strategic and provides organizations with the skills and capabilities to act. They offer clients better internal alignment and project efficiency, from insight through strategy to activation, and across marketing through category management to sales.
They are extremely results-oriented, and operate on fast-burn timetables on client projects. As a result, the work environment is fast-paced, challenging, and provides an opportunity to learn at a very rapid pace. The company is run on a fairly informal basis, with a flat organizational structure. Teamwork is critical to their success, and they strive to foster a team atmosphere in which everyone works to achieve a common goal of delivering superior value to their clients.
Purpose and Objectives of the Role
Client Services members’ primary responsibility is developing relationships and additional business with existing clients by providing outstanding analytical support. As a Client Services Analyst, you will work with both the client service team and software development team to ensure that all of the software applications meet clients’ business needs and that they are viewed as a vital value-added resource. The direct results of these efforts should be growth in new and existing client assets.
The position offers the opportunity for broad exposure to the fast moving consumer goods industry, with particular emphasis on optimal assortment modeling and strategies.

Skills & Behaviours
You will need exceptional communication skills, a strong customer ethos and be able to display the following qualities:
• Excellent analytical skills
• Strong communication (verbal/written/presentation)
• Focus on quality, 100% right first time
• Commercial awareness
• Proactive and inquisitive mind
• Ability to work to deadlines / great organisational skills
• Ability to excel in a fast paced and challenging work environment
• Fluency in a European language
• Competency in Microsoft Office Word / Excel / PowerPoint
• 2.1 degree (expected or obtained), ideally with placement/holiday work experience in the fmcg sector.

Career Path
Client Services Analysts will advance rapidly from training to real responsibility for project work, and project leadership. Client Services Analysts have direct exposure to a variety of clients in the fast moving consumer goods industry and quickly progress from supporting Client Service Managers to communicating directly with clients. There is also the potential to move to other offices globally.